Politique de confidentialité

Last updated: October 2026

This website (magnya.fr) and the consumer brand Noura™ are owned and operated by Magnya. At Noura and Magnya, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, purchase a Noura product, contact our customer care team or otherwise interact with our digital infrastructure.

For any privacy-related question, you can contact our Data Privacy team at:

contact@magnya.fr

1. Information We Collect

Depending on how you interact with our platform, we may collect:

  • Contact information such as your name, email address, telephone number, billing address and delivery address.

  • Order information such as the products purchased, selected colours, product personalisation, your cat’s name where you choose to provide it, order value and transaction details.

  • Payment-related information processed securely through our authorized payment providers. Neither Noura nor Magnya receives or stores your complete credit/debit card numbers.

  • Customer support information, including emails, messages, photos, videos or other details you provide when requesting assistance.

  • Technical information such as your IP address, browser type, device information, operating system and interaction patterns on our website.

  • Marketing and advertising information, including interactions with our campaigns, advertisements and landing pages.

  • Cookies and tracking technology data used to operate, secure, analyse and optimize website performance.

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders and product personalisations.

  • Communicate with you regarding your purchase, shipping updates, customer support, and returns or refunds.

  • Prevent fraudulent transactions and secure our infrastructure.

  • Understand visitor interactions, optimize user experience, and measure advertising performance across digital channels.

  • Comply with applicable legal, accounting, and regulatory obligations.

3. Shopify & Hosting Infrastructure

Our online store infrastructure is powered by Shopify Inc., and our domain routing is managed through OVH SAS.

Shopify processes certain personal data on our behalf to provide the core e-commerce engine, secure checkout, order management, and related hosting services. Your information is processed through Shopify's secure systems in accordance with industry-standard privacy and security safeguards.

4. Payment Providers

Payments are processed by trusted third-party payment gateways (such as Apple Pay, Google Pay, Visa, Mastercard, and American Express). These providers collect and process the necessary information to authorize and complete transactions securely under their respective privacy policies and PCI-DSS compliance standards.

5. Delivery & Logistics Partners

To fulfill and deliver your orders, we share strictly necessary details (name, delivery address, phone number, and order contents) with our warehousing, shipping, and courier fulfillment partners in the UAE and international transit hubs.

6. Advertising, Analytics and Marketing

We may deploy analytics and advertising tools (such as Meta Ads, Google Analytics, and related conversion tracking pixels) to measure platform efficiency, analyze user behavior, and deliver relevant marketing campaigns.

You may opt out of receiving promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us at contact@magnya.fr.

7. Cookies

Our website uses essential, functional, and performance cookies. Essential cookies are necessary for core site features, such as cart retention and checkout flow. You can adjust your cookie settings through your browser preferences, though disabling certain cookies may impact site functionality.

8. How We Share Personal Information

We do not sell your personal data.

We only disclose information to vetted service providers necessary for operating our platform (hosting, payment gateways, logistics, customer service systems, and analytics), or when legally compelled by regulatory authorities, court orders, or applicable law to protect our legitimate rights.

9. International Data Transfers

Operating an e-commerce infrastructure involves hosting and cloud service providers situated internationally, including in Europe, North America, and the United Arab Emirates. When cross-border transfers occur, we take appropriate administrative and technical measures to safeguard data integrity and compliance with applicable legal frameworks.

10. Data Security

We implement strict technical and organizational security measures to protect personal data from unauthorized access, accidental loss, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% immune from risk.

11. Data Retention

We retain personal information only for as long as needed to fulfill the operational purposes described in this policy, manage customer service, satisfy accounting and legal requirements, and resolve potential disputes.

12. Your Privacy Rights

Under applicable data protection laws (including the UAE Personal Data Protection Law and relevant international regulations), you may have the right to:

  • Request access to the personal data we hold about you.

  • Request the correction or updating of inaccurate information.

  • Request the restriction, cessation, or erasure of your personal details under certain conditions.

To exercise any of these rights, contact us at:

contact@magnya.fr

13. Children’s Privacy

Our platform and Noura products are intended exclusively for adult consumers. We do not knowingly collect personal data from minors.

14. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect business or technical enhancements. Any updates will be published on this page with a revised date.

15. Contact Information

For questions regarding this policy or personal data management:

Magnya — Data & Operations

Brand: Noura™

Domain: magnya.fr

Official Contact: contact@magnya.fr

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